When I first met Bill I felt a lot of credibility from him. He's very warm-hearted, very genuine in his approach, so I felt instant connection and confidence talking to him. read moreJosiane Schuthof
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Financial Services Guide
Purpose
The purpose of providing this Financial Services Guide (FSG) is to provide you with information about Mastering Wealth Pty Ltd (“Mastering Wealth”, “we”, “us” or “our”), the services we offer and how we charge for those services. This information is provided to you, to enable you to compare our services with similar providers and to make an informed decision on whether to use our services.
The purpose of this Financial Services Guide is to:
- ensure that you receive important information about the type of financial services we are authorised to provide to you;
- assist you in deciding whether to use any of the financial services that we are authorised to provide to you;
- provide you with information about the remuneration that we may receive in relation to the financial services offered; and
- provide you with details in relation to our complaints and dispute resolutions procedures.
Business Description
Mastering Wealth is a provider of premium services as general advisors and dealers in derivatives and securities for wholesale and retail clients. The Mastering Wealth suite of services and product offerings consists of subscription services, wholesale managed accounts, trading software, re-sellers of trading education and online bookstore.
| Business Name |
|
Mastering Wealth Pty Ltd |
| A.B.N |
|
35 113 400 641 |
| A.C.N |
|
113 400 641 |
| Office Location |
|
Suite 20, Barwell Centre, Level 1, 7-9 Barwell Avenue, Castle Hill, NSW, 2145, Australia |
| Postal Address |
|
Suite 20, Barwell Centre, Level 1, 7-9 Barwell Avenue, Castle Hill, NSW, 2145, Australia |
| Telephone |
|
+61 1300 888 745 |
| Facsimile |
|
+61 2 8850 4744 |
| Email Address |
|
info@masteringwealth.com.au |
| Website |
|
www.masteringwealth.com.au |
Financial Services
Mastering Wealth Pty Ltd holds an Australian Financial Services Licence, under which we are authorised to provide general advice on, and deal in, a range of financial products to retail and wholesale clients, including:
(a) Provide general financial product advice for the following classes of financial products:
- Derivatives; an
- Securities; and
(b) Deal in a financial product by:
- Issuing, applying for, acquiring, varying or disposing of a financial product in respect of the following classes of financial products:
- Derivatives; and
- Applying for, acquiring, varying or disposing of a financial product on behalf of another person in respect of the following classes of products:
- Derivatives; and
- Securities
Instructions from you
We will always seek to act on your specific instructions in a timely and efficient way. You can provide instructions to us via our website, verbally and in writing (mail, fax or email), however we reserve the right to request written instructions where we consider it necessary. Our detailed Legal & Disclaimer Policy may be viewed on our website www.masteringwealth.com.au
Remuneration
How does Mastering Wealth Pty Ltd get paid?
Mastering Wealth is remunerated directly through the sales of the subscriptions services / market reports, brokerage commissions and sales of products. Mastering Wealth staff and contractors receive a salary that may include bonuses or commissions based on performance criteria. Our detailed pricing for services and products plus Refund Policy may be viewed on our website www.masteringwealth.com.au
Associations with other Financial Service Providers
Mastering Wealth Pty Ltd has established commission relationships with brokerage firms, and a full list may be viewed on our website www.masteringwealth.com.au . The relationship that Mastering Wealth Pty Ltd has with these brokerage firms does not, in any way, influence Mastering Wealth Pty Ltd in the provision of financial services to its clients. Retail Market Report / Subscription Clients will have to open a brokerage account with another appropriate provider of clearing and settlement for trading their stock and options contracts as Mastering Wealth does not provide this service.
Mastering Wealth and thinkorswim, Inc. have entered into an agreement pursuant to which Mastering Wealth will refer and introduce prospective customers. Other than by virtue of such agreement, Mastering Wealth and thinkorswim are not affiliated with each other. Thinkorswim has agreed to compensate Mastering Wealth for these referral activities. Mastering Wealth will receive a defined portion or percentage of all commissions and fees charged to you, the Introduced Customer, for each transaction entered for your account with the Company.
Mastering Wealth and optionsXpress have entered into an agreement in which Brokerage Services are provided by optionsXpress Australia Pty Ltd. The Company and optionXpress have entered into an agreement pursuant to which the Company will refer and introduce prospective customers. Other than by virtue of such agreement, the Company and optionsXpress are not affiliated with, and do not recommend, endorse or sponsor each other. optionsXpress has agreed to compensate the Company for these referral activities set out in the Company’s Financial Services Guide. Your continued use of optionsXpress’ services constitutes your acknowledgement and agreement to such compensation.
Privacy of client information
In providing our services to clients we collect personal information about them, including sensitive information. Please note we treat all information you provide to us in confidence and will take all reasonable steps to ensure non-disclosure to anyone other than for the purpose of fulfilling your instructions. We abide by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act 2001.
We may disclose your personal information to external contractors for the following purposes:
- execution, clearing and settlement of Financial Products transactions ;
- accounting for Financial Products transactions;
- causing statutory audits to be conducted as required by law ;
- maintenance and service of our information technology systems ; and
- in the course of reviews by external consultants.
If you have problems with our service
If you ever have a difficulty or are not satisfied with our services you are entitled to seek resolution. We have procedures in place to ensure that any problems are fully considered and properly dealt with. If at the first point of contact your problem is not resolved to your satisfaction, please contact our Customer Service Manager:
Post: Customer Service Manager - Mastering Wealth Pty Ltd
Suite 20, Barwell Centre, Level 1, 7-9 Barwell Avenue, Castle Hill, NSW, 2145, Australia,
Email: info@masteringwealth.com.au
Facsimile: : +61 2 8850 4744
Please be aware that we will do everything within reason to address and resolve your concerns.
If you are not satisfied with a response received from our Customer Service Manager within 14 days, you are entitled to refer the matter to an independent complaint handling body. We are a member of the Financial Industry Complaints Service (FICS) and they can be contacted at:
Post: Financial Industry Complaints Service
PO Box 579, Collins Street West, Melbourne, Victoria, 8007, Australia
Telephone: : +613 8623 2019
Facsimile: : +613 9621 2291
Website: www.FICS.asn.au
If you have any further questions about our financial services or products, please contact us on
Telephone: : +61 1300 888 745
Facsimile: : +61 2 8850 4744 or
Website: support@masteringwealth.com.au
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